Frequently asked questions
How Nerdstack works, how billing operates, and how to get the most out of AI-powered engineering tools.
General
We start with a deep discovery to understand your workflows, systems, and how your staff works today.
From there, we handle integrations, data mapping, build tailored workflows and outline the impact on your team. Every deployment is tested thoroughly before going live to ensure accuracy and performance.
We begin with a low cost pilot phase to prove value quickly.
Once workflows are validated, pricing transitions to a monthly plan that aligns with anticipated usage and deployed capabilities - with generous thresholds.
Yes. Lexafide is built as an orchestration layer, allowing us to integrate with your existing systems and leverage best-in-class AI providers.
Yes. In addition to voice, Lexafide supports SMS and email workflows to ensure consistent communication across all channels.
Both. Lexafide can actively handle conversations end-to-end or operate in the background to track, transcribe, and assist human teams in real time.
Support
We accept all major credit cards, debit cards, and (for Max accounts) invoicing via bank transfer.
Annual plans can also be paid via invoice upon request.
No.
Everything you see in the plan is exactly what you get.
The only extras are optional one-time audit services or add-ons you explicitly choose.
Anytime. Upgrades happen instantly; downgrades take effect at the next billing cycle.
Your data and settings stay intact no matter the tier.
Inside the app you’ll find fast chat support available 7 days a week.
Max customers get priority support with guaranteed faster response times.
We genuinely care about feedback — good and bad.
If something feels off, slow, or confusing, tell us.
We respond to every message, and many new features come directly from user suggestions.
Every AI-generated result goes through multiple validation layers:
– static analysis
– pattern comparison
– confidence scoring
– safety guardrails
And for Max accounts, you can configure custom QA logic that matches your code style and rules.
Subscription & Billing
Yes. Share Nerdstack and earn credits toward your subscription when someone signs up through your link.
Pro users earn higher referral rewards.
Yes — we feature stories from companies using Lexafide for real firm efficiencies.
If you miss a scheduled audit or onboarding call, you can book a new slot at no extra charge.
We know engineers get pulled into fires — no guilt.
Addon modules (like deeper performance scans or large codebase indexing) can be unlocked anytime.
Just choose them from your dashboard or talk to our team.
Firm pricing depends on level of plan and usage of our agents.
For Enterprise plans, please reach out for more details
We’ll retry your payment several times and notify you inside the app and via email.
Your account stays active during the grace period, so your workflow isn’t interrupted.
Yes — annual subscriptions include a built-in discount.
You can switch to annual billing at any time to save money.
Yes. If you’re a student, small startup, or nonprofit, reach out — we offer discounted plans depending on your use case.
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